App Store Support

Last Updated: March 23, 2026

How Can We Help You?

Welcome to the A-Saw VPN support page. If you are experiencing any issues with our app, have questions about your subscription, or need help setting up your VPN connection, we are here to assist you.

Frequently Asked Questions

1. I cannot connect to the VPN. What should I do?

First, ensure that you have an active internet connection. Try switching between Wi-Fi and cellular data. If the issue persists, try changing the server location in the app. Sometimes, restarting the app or your device can also resolve connectivity issues.

2. How do I restore my subscription?

If you have reinstalled the app or switched to a new device, you can restore your subscription by going to the premium screen and clicking the "Restore Purchase" button. Make sure you are logged in with the same Apple ID used for the original purchase.

3. Why is my internet speed slow while connected?

VPNs can sometimes reduce your internet speed due to the encryption process and the distance to the server. Try connecting to a server closer to your physical location. If the problem continues, please contact our support team.

Contact Support

If you didn't find the answer you were looking for, our support team is ready to help. Please reach out to us with a detailed description of your issue, including your device model, iOS version, and app version.

Email Us:

support@yaykyi.com